It’s a universal truth in the insurance building industry that KPIs are fundamental to business success. In fact, meeting or missing KPIs can mean the difference between profitable business growth and the loss of a major client.
Give your business the best chance of success with EnsureFlow’s KPI Management tool, a powerful feature that enables your team to consistently hit KPIs, win the trust of your insurance clients and grow your business profitably.
EnsureFlow is a powerful end-to-end claims fulfilment software that prompts and streamlines all aspects of building job-management workflows, from first contact to final invoice.
With EnsureFlow on your side, you can rest assured that your team have the information they need, in real time, to meet your KPIs. The system can be configured to meet your client’s requirements – set each and every KPI criteria for each and every client scenario. As soon as a job is lodged in the system the intelligent software intuitively knows which KPI is applicable to which task and begins to step each user (whether customer service staff, supervisors or job managers) through the required steps in the workflow.
Say goodbye to chaos. EnsureFlow categorises each task based on its urgency so that each user knows what they need to do and how much time they have to do it. EnsureFlow provides visual reminders for each task so it is easy for your team to identify which tasks are at risk of a breach and deal with them ahead of time.
With EnsureFlow it is easy to keep your finger on the pulse and monitor your KPI performance in real time. Simply:
Configure EnsureFlow to meet your needs. Whether you want to standardise your KPIs across all clients or set your KPIs on a client-by-client basis, the system can be configured to suit you.
Quickly and easily understand your business. With a clear colour coded system that indicates an initial warning, high alert or KPI breach. Avoid nasty shocks and unexpected scorecards. Track your KPI performance as the month progresses and manage any issues immediately, before they cost you your business.
KPI performance can make or break your business. Get proactive and let EnsureFlow provide your team with the information they need to make smart decisions in real time.
With this new feature you can divert the team members or subcontractors required to the most urgent tasks before they become problematic! Get happier clients, increased customer satisfaction and improved job allocation with EnsureFlow.
KPI Management and Reporting is a standard feature available to all EnsureFlow customers and just one of the many features included in EnsureFlow’s job management software. To find out how we can assist your business, or for a demo of the system please contact us today.